- Help Center
- Customer Service
- Order Now
Home2US SERVICE AGREEMENT
Effective as of June 30, 2008 until replaced
THIS HOME2US RESIDENTIAL CUSTOMER AGREEMENT IS EFFECTIVE UNTIL REPLACED. THIS DOCUMENT DESCRIBES THE TERMS AND CONDITIONS UNDER WHICH HOME2US COMMUNICATIONS, INC., (“HOME2US”) AND ITS PROGRAM PROVIDERS WILL PROVIDE ITS SERVICE TO YOU. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE NOTIFY US IMMEDIATELY AND WE WILL CANCEL YOUR SERVICE. IF YOU ARE A NEW HOME2US CUSTOMER, YOUR ACTIVATION OF A HOME2US ACCOUNT AND RECEIPT OF HOME2US SERVICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND ITS TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU. IF YOU ARE AN EXISTING HOME2US CUSTOMER, YOUR CONTINUED RECEIPT OF HOME2US SERVICES FOLLOWING RECEIPT OR PUBLICATION BY HOME2US ON ITS WEB SITE OF THIS AGREEMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF ITS TERMS AND CONDITIONS, AND, ACCORDINGLY, THEY WILL BE LEGALLY BINDING ON YOU.
You may contact us 24 hours a day, any day of the year, by sending us an email at home2us.com/b2c/contact or by writing to:
Home2US Communications, Inc.,
2201 Cooperative Way, suite 600
Herndon, VA 20171
You can also call us at 1-888-312-2182 and speak your request into our Automated Phone System, e.g., for technical issues — say "technical" or for subscription and new service — say “new service”. For bill inquires, call hours are 9am - 7pm (Eastern time) Mon - Fri. If your bill for Home2US Service comes from a party other than Home2US, please use the contact information provided on your bill for any questions about your Home2US Service.
You can also visit our web site at www.Home2US.com
Thank you for choosing HOME2US .
HOME2US’S program providers provide Service to residents of the United States. We do not provide Service to addresses outside of the United States. This is your copy of the Residential Customer Agreement between HOME2US and you as a customer of HOME2US. Please keep it for your records.
RESIDENTIAL CUSTOMER AGREEMENT
These are the terms on which HOME2US will provide you with programmers’ satellite entertainment programming ("Service"):
1. THE SERVICE
1.1 Program Choices. Home2US offers a variety of primary programmers’ services and we are constantly striving to add new services to our lineup. All programmers have their own rates, terms, and conditions. Information about programmers is available on our web sites at www.Home2US.com or through our customer service representatives at 1-888-312-2182. The programmers’ rates, terms and conditions are incorporated into this Agreement. Pay Per View and other pay services may be available to you at additional charge. We do not scramble free-to-air (FTA) channels. You are consequently entirely at liberty to receive as many as you like. However, Home2US accepts no responsibility either for the signal quality or for the content of those channels.
1.2 Subscriber Programmer Changes. You may change your primary programmer selection by notifying us. A fee may
apply to such changes (described in Section 2 and 5).
1.3 HOME2US’S Programmer Changes. We reserve the right to add, delete, rearrange and/or change any and all programming, programming packages and other Services that we offer, and our prices and fees related to such programming, programming packages and Services at any time, including without limitation during any term agreement period to which you have agreed under the terms and conditions of any other agreement with Home2US. If a change affects you, we will provide you notice of such change and its effective date. In the event that we delete, rearrange or change any programming, programming packages or other Services, you understand and agree that we have no obligation to replace or supplement any programming, programming packages or other Services previously offered that have been deleted, rearranged or otherwise changed. You further understand and agree that you will not be entitled to any refund because of a deletion, rearrangement or change in the contents of any programming, programming packages, or other Services previously offered. If you cancel your Service, a deactivation fee (described in Section 2 and 5) may apply. If you do not cancel, your continued receipt of our Service will constitute your acceptance of the change.
1.4 Smart Card and Receiving Equipment. If you have subscribed to an encrypted service, you have been provided with a conditional access card (referred to as “smart card”) that is inserted into your receiver unit. The Smart Card and the "Receiving Equipment" includes a receiver unit, a remote control unit, LNB and a receiving antenna dish. Smart Cards will only work in the Receiving Equipment provided by Home2US. All equipment used to receive the service must be as recommended and supplied by Home2US in order to receive the Service and support under this Agreement. Smart Cards are non-transferable and will at all times remain the exclusive property of HOME2US. HOME2US will not authorize any smart card for use in any receiver other than a HOME2US supplied receiver. HOME2US does not sell smartcards individually. If you tell us that the original Smart Card was lost, damaged, defective, or stolen, we will replace it, as long as there is no evidence of unauthorized tampering with or modification of the SmartCard and your account is in good standing. A replacement fee will apply (described in Section 2). Home2US receivers contain components and software that are proprietary to Home2US. You agree that you will not try to reverse-engineer, decompile or disassemble any software or hardware contained within any receiver or Smart Card. Such actions are strictly prohibited and may result in the termination of this Agreement, disconnection of your Services and may result in criminal or civil action. HOME2US reserves the right to cancel or replace the Smart Card, and the card must be returned to HOME2US upon request. If you do not return the SmartCard to HOME2US when you cancel your Service, you may be charged a fee as described in Section 2. Requesting SmartCards on behalf of other persons or for purposes other than lawful viewing of Home2US Service is prohibited.
1.5 Additional Receivers. If you add additional receivers to your account, you may purchase a separate subscription for each one. Some programmers restrict the total number of receivers that may be purchased for a residence. If you need more than two receivers please check with our customer service representatives for availability and terms.
1.6 Private Home Viewing. Unless you have specifically contracted directly with the original programmer, we will provide Service only for your private non-commercial use, enjoyment, and home viewing. The programming may not be viewed in areas open to the public or received by commercial establishments. You may not rebroadcast, transmit, or perform the programming, charge admission for its viewing, or transmit or distribute running accounts of it. You may not use any of our trademarks for any purpose. Notwithstanding the provisions of Section 8, we or any programming provider may prosecute violations of the foregoing against you and other responsible parties in any court of competent jurisdiction, under the rules and regulations of the Federal Communications Commission, and other applicable laws.
1.7 Blackouts. Certain programming we transmit, including some subscription Services, sports events and broadcast
network Services, may be blacked out in your local reception area. Blackout restrictions are decided by the sports leagues and the other entities that own the local broadcast rights. You may visit our web site for more blackout information. If you circumvent or attempt to circumvent any of these blackouts, you may be subject to legal action.
1.8 Loss of Receiving Equipment. You should notify us immediately if your Receiving Equipment is stolen or removed
from your premises without your authorization. If you notify us within 5 days after such removal, we will not charge you for any unauthorized use. In any case, we will not charge you for unauthorized use occurring after we receive your notification.
1.9 Transfer of Receiving Equipment. We consider you to be responsible for, and the recipient of programming on, any Receiving Equipment you own. You are liable for charges incurred in the use of your Receiving Equipment by others until you notify us of a transfer.
1.10 Your Viewing Restrictions. It is your responsibility to impose any viewing restrictions on other family members or
guests, as you think appropriate. We are not responsible to you or anyone else based on the content of the programming.
1.11 Change of Address. You must notify us immediately of any change in your name, mailing address, residence address, or telephone number. If you fail to provide such notification and, as a result, our invoice does not reach you, you remain responsible for payment of that monthly invoice in a timely manner. Failure to pay in a timely manner may result in interruption of your service.
2. CHARGES AND FEES
In return for receiving our Service, you promise to pay us as follows:
2.1 Programming. You will pay in advance, at our rates in effect at the time, for all Service ordered by you or anyone who uses your Receiving Equipment, with or without your permission, through all periods until the Service is canceled as set forth herein by you or by HOME2US. The outstanding balance is due in full each month. To establish service, you were required to provide a credit card. You may use this or another credit or debit card to establish recurring payments. See Section 5.4 regarding payment upon cancellation. We may, deactivate your Service if you do not pay your statements on time, after any applicable grace period.
2.2 Taxes. You will pay all taxes or other governmental fees and charges, if any, which are assessed based on your receipt of our Service.
2.3 Administrative Fees. In order to control the basic charges, which apply to all customers, we charge fees that arise in specific circumstances only to those customers responsible for them. This list is not exclusive, and HOME2US reserves the right to modify these fees or to charge additional fees. Accordingly, you will pay the following fees when they are applicable:
(a) Account Activation Fee: We may charge you a fee the lesser of: (i) $50.00; and (ii) the maximum amount permitted under applicable law prior to or upon activation of your Service account.
(b) Smart Card Replacement Fee: If we have to replace the Access Card, we may charge you a replacement fee of no more than $50.00. If you return the old Smart Card to us, you may receive partial credit to your account. If you request overnight delivery of the replacement Access Card, you must pay a shipping and handling fee to a maximum of $15.00.
(c) Additional Receiver Authorization Fee: If you meet the qualifications described in Section 1.6, we may charge you a monthly fee for each additional receiver. For some programmers’ services, a reduced rate may be available for multiple receivers. Please check with our customer service representatives to determine if there is a reduced rate for your particular service. If so, that reduced rate is available only if all receivers are located at your residence. If not, you will be responsible for the full amount of programming charges for each receiver.
(d) Administrative Late Fee: If we do not receive your payment by the due date appearing on your bill, we may charge you an administrative late fee of the lesser of (i) $5.00 and (ii) the maximum amount permitted under applicable law per month or partial month until the delinquent amount is paid in full, subject to applicable law. This late fee is not an interest charge, finance charge, or other such charge or payment of a similar nature. You acknowledge that this fee is reasonably related to the actual expense we incur due to late payment and may be subject to limitations set forth by law.
(e) Billing Statement Fee: If you request a billing statement by mail, you will be assessed an additional fee up to $5.00.
(f) Deposits: We may require that you provide a deposit prior to or upon the activation or reactivation of your Service which we may apply against any unpaid amounts at any time. Deposits will appear on your bills as credits, from which we will deduct our charges. No interest will be paid on deposits.
(g) Deactivation Fee: If we deactivate your Service because of your failure to pay or for some other breach on your part, we may charge you a fee the lesser of (i) $15.00; and (ii) the maximum amount permitted under applicable law. If you have committed to a specific length of service (i.e. 12 months or 24 months) in order to receive a discount on receiving equipment and you fail to pay for such service for the full term that you agreed to, HOME2US will, without further notice, charge your credit card. You acknowledge and agree to this charge at the time that you register for the Service.
(h) Returned Payment Fee: If any bank or other financial institution refuses to honor any payment, draft or instrument submitted for payment to your account, we may charge you a collection fee the lesser of (i) $30.00; and (ii) the maximum amount permitted under applicable law. You acknowledge that this fee is not an interest charge, finance charge or other such charge or payment of a similar nature and it is reasonably related to the actual expense we incur due to unsatisfied payment.
2.4 Billing Statements. We will send you a statement for each billing cycle (usually once every 90 days) unless you have a zero or nominal balance due, or a nominal credit balance, on your account at the end of a billing cycle. Statements will show: (1) payments, credits, purchases, and any other charges to your account, (2) the amount you owe us, (3) the payment due date and, (4) your SmartCard number. You will be charged additional fees for the provision of Billing statements. If you elect to make automatic credit or debit card payments, you will not receive monthly statements unless you request that they be sent.
2.5 Questions About Your Statement. If you think your statement is incorrect or if you need more information about it,
contact us immediately. We will try to resolve any complaints you have as promptly as we can. If you have questions, call or write us as soon as possible. In order for us to investigate the problem, you must contact us immediately when you receive the statement in question. Undisputed portions of the statement must be paid by the due date to avoid a late fee and possible deactivation of Service. Remember, if your bill for Home2US Service comes from a party other than Home2US, please use the contact information on your bill.
2.6 Payments. Except as otherwise permitted under applicable law, you agree that you will pay your statements by credit or debit card, electronic funds transfer payments or other such payment method as HOME2US may designate. You are responsible for maintaining sufficient funds in your bank account to meet your obligations under this agreement. Due to the subjective nature of creditworthiness, we reserve the right to require pre-payment for any Service via cashier's check, money order, or credit card, regardless of some objective credit rating or any past practice. The outstanding balance is due in full each month. We may, in our discretion, accept partial payments, which will be applied to the oldest outstanding statement. No "payment in full" notation or other restrictive endorsement written on your payments will restrict our ability to collect all amounts owing to us.
2.7 If You Don't Pay On Time. We may deactivate your Service if you do not pay on time, after any applicable grace period.
2.8 Consents Regarding Credit. In order to establish an account with us, you authorize us to inquire into your creditworthiness (subject to Section 6), by checking with credit reporting agencies. If you are delinquent in any payment to us, you also authorize us to report any late payment or nonpayment to credit reporting agencies. Due to the subjective nature of creditworthiness, we reserve the right to require prepayment for any Service via cashier’s check, money order or credit card, notwithstanding your credit rating, past history or practice.
2.9 Collection Costs. You will pay HOME2US any costs we reasonably incur to collect amounts you owe us, including, without limitation, reasonable attorney's fees.
3. RECEIVING EQUIPMENT
In order to receive subscription channels under the Service all receiving equipment must be as supplied and recommended by Home2US. We do not and will not permit our distributors to substitute other equipment and do not warrant reception of the Service if other equipment is utilized. In addition, we do not manufacture Receiving Equipment or any other equipment you may use to receive and display programming. If you obtain your Receiving Equipment and any repairs, parts or service from suppliers, we do not warrant these in any way whatsoever and are not in any way responsible for the statements, practices, promises, or warranties of such suppliers. You should direct any complaints about Receiving Equipment to the supplier from which you obtained the Receiving Equipment or from whom you received any repairs, parts or service.
font face="arial,helvetica,sans-serif">4. CHANGES IN CONTRACT TERMS
Due to the changing nature of multi-channel video programming distribution, its competition and the requirements and costs of programming suppliers, we must reserve the right to change programmers and the terms on which we offer Service from time to time, as we believe appropriate, including our fees and charges. If we make any such changes, we will send you a notice describing them and their effective date, in the manner described in Section 10.1. You always have the right to cancel your Service, in whole or in part at any time, and you may do so if you do not accept any such changed terms or changes in programmers. If you do cancel, you may be charged a deactivation fee and issued a credit in accordance with Section 5. If you elect not to cancel your Service after receiving our notice of a change, your continued receipt of Service from us will constitute your acceptance of the changed terms. If you notify us that you do not accept such terms, then we may cancel your Service as provided in Section 5, as we cannot offer
Service to different customers on different terms.
5. CANCELLATION AND TEMPORARY SUSPENSION
5.1 Term. The term of this Agreement is indefinite and Service will continue until canceled as provided herein. We will automatically renew Service that you subscribe to on a periodic basis, including monthly and annual subscriptions and seasonal sports subscriptions, as long as we continue to carry the Service, unless you notify us that you wish to cancel it. Please be aware that certain promotions have an optional or mandatory term agreement period and if you cancel your Services prior to the expiration of that optional or mandatory term agreement period, certain early termination or cancellation fees may apply.
uot;2">5.2 Your Cancellation. You may cancel Service by notifying us via telephone, via e-mail or in writing a minimum of fifteen (15) calendar days in advance of the desired cancellation date. You may be charged a deactivation fee as described in Section 2 and issued a credit as described below. Your notice is effective on the day we receive it; however, you will still be responsible for payment of all outstanding balances accrued through the effective cancellation date. In addition to any deactivation or change of service fees provided in Section 2, if you cancel Service or change your Service package, you may be subject to an early cancellation fee if you entered into a programming commitment with Home2US and have failed to maintain the required programming package for the required period of time. For Services sold only in blocks of one month or multiples of one month, if you cancel such Service, we will credit you only for full months not used, and not partial monthly payment.
5.3 Our Cancellation. Home2US has the right to disconnect your Services at any time without providing notice to you if: (i) you fail to pay any bill in full when it is due; (ii) we receive confirmation that you have received Services, or any part of the Services, without paying for them; (iii) you otherwise violate the terms and conditions of this Agreement or any customer agreement(s) applicable to the promotion(s) pursuant to which you are receiving Services and/or Equipment; (iv) you transfer, encumber or relocate any leased Equipment (unless you relocate such equipment as part of a residential move into an area within which you can permissibly continue to receive such Services); (v) you assign or attempt to assign any of your rights, duties or obligations under the terms and conditions of this Agreement or any customer agreement(s) applicable to the promotion(s) pursuant to which you are receiving Services and/or Equipment ; (vi) you are receiving Services through a third-party billing agent and become ineligible to receive applicable services provided by such third-party billing agent; (vii) act abusively toward our staff or (viii) any act of bankruptcy on your part or the commencement of bankruptcy proceedings against you. In such case, you will still be responsible for payment of all outstanding balances accrued through that effective date, including the deactivation fee described in Section 2. In addition, we may cancel your Service if you elect not to accept any changed terms described to you, as provided in Section 4
5.4 Payment Upon Cancellation. You acknowledge that you have provided your credit or debit card account information to us. You understand that you will incur fees and charges as a result of your receipt and use of Service and/or Receiving Equipment, and may incur early cancellation fees. By giving us your credit or debit card account information, you authorize us to apply this method of payment, in accordance with applicable law, to satisfy any and all amounts due upon cancellation. You further acknowledge that you are required to maintain current credit or debit card information with us and agree to notify us whenever there is a change in such information, such as a change in the card number or the expiration date.
5.5 Temporary Suspension. At your request, we may suspend the Service for a maximum period of 3 months (within Term) or 6 months (outside Term). The Service can only be suspended once in any 12 month period. You agree to pay a one-time Deactivation Fee, on the earlier of the date you request to have the Service reconnected, or the date that the maximum suspension term has expired at which time your Service will be automatically reconnected. If you request suspension within Term, the period of suspension is added to the length of the Term. You cannot request suspension of the Service if you have any overdue fees.
6. PERSONAL DATA
7. LIMITS ON OUR RESPONSIBILITY
7.1 Service Interruptions. Service may be interrupted from time to time for a variety of reasons. We are not responsible for any interruptions of Service that occur due to acts of God, power failure, third party suppliers, weather or any other cause beyond our reasonable control. However, because we value our customers, for an interruption of a significant length of time that is within our reasonable control, upon your request we will provide what we reasonably determine to be a fair and equitable adjustment to your account to make up for such Service interruption. THIS WILL BE YOUR SOLE REMEDY AND OUR SOLE DUTY IN SUCH CASES
7.2 Disclaimers. EXCEPT AS EXPRESSLY PROVIDED HEREIN, WE MAKE NO WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, REGARDING ANY SERVICE OR YOUR RECEIVING EQUIPMENT. ALL SUCH WARRANTIES OR REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT ARE DISCLAIMED.
7.3 Limitations of Liability. WE ARE NOT RESPONSIBLE FOR ANY CONSEQUENTIAL DAMAGES OR LOSSES RELATING TO THE RECEIVING EQUIPMENT OR ANY SERVICE, WHETHER BASED ON NEGLIGENCE OR OTHERWISE. REGARDLESS OF THE CAUSE. OUR TOTAL LIABILITY FOR DAMAGES OR LOSSES TO YOU AND ANY OTHER PERSONS RECEIVING OUR SERVICE, WILL IN NO EVENT EXCEED THE AMOUNT THAT YOU HAVE PAID TO US FOR THE SERVICE THAT YOU RECEIVED DURING THE SIX (6) MONTH PERIOD IMMEDIATELY PRIOR TO THE SPECIFIC EVENT THAT GAVE RISE TO THE APPLICABLE DAMAGE OR LOSS. THIS ALLOCATION OF RISK IS REFLECTED IN OUR PRICES. You may have greater rights than described above under your state's laws. You should consult them.
7.4 Warranty Services. You agree that this Agreement does not provide for, and the Service does not include, any warranty services or other services that we might provide separately, including, without limitation, any fee-based or other warranty programs.
8. RESOLVING DISPUTES
In order to expedite and control the cost of disputes, you and we agree that any legal or equitable claim relating to this Agreement, any addendum, or your Service (referred to as a "Claim") will be resolved as follows:
8.1 Informal Resolution. We will first try to resolve any Claim informally. Accordingly, neither of us may start a formal proceeding (except for Claims described in Section 8.4 below) for at least 60 days after one of us notifies the other of a Claim in writing. You will send your notice to the address on the first page of this Agreement, and we will send our notice to your billing address.
8.2 Formal Resolution. Except as provided in Section 8.4 if we cannot resolve a Claim informally, any Claim either of us asserts will be resolved only by binding arbitration. The arbitration will be conducted under the Commercial Arbitration Rules of the American Arbitration Association that are in effect at the time the arbitration is initiated (referred to as the "AAA Rules") and under the rules set forth in this Agreement. If there is a conflict between the AAA Rules and the rules set forth in this Agreement, the rules set forth in this Agreement will govern. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JURY TRIAL. If you initiate the arbitration, you agree to pay a fee of $125 or, if less and you tell us in writing, the amount that you would pay to initiate a lawsuit against us in the appropriate court of law in your state; we agree to pay any additional fee or deposit required by the American Arbitration Association in excess of your filing fee. We also agree to pay the costs of the arbitration proceeding up to a maximum of two hours of hearings. Other fees, such as attorney's fees, expenses of travel to the arbitration and the costs of a proceeding that goes beyond two hours will be paid in accordance with the AAA Rules. The arbitration will be held at a location within one hundred miles of your residence unless you and we both agree to another location. To start an arbitration, you or we must do the following things: (i) Write a demand for arbitration. The demand must include a description of the Claim and the amount of damages sought to be recovered. (ii) Send three copies of the demand for arbitration, plus the appropriate filing fee to: American Arbitration Association
13455 Noel Road, Suite 1750, Dallas, Texas 75240-6636; (iii) Send one copy of the demand for arbitration to the other party.
8.3 Special Rules. In the arbitration proceeding, the arbitrator has no authority to make errors of law, and any award may be challenged if the arbitrator does so. Otherwise, the arbitrator’s decision is final and binding on all parties and may be enforced in any federal or state court that has jurisdiction. A court may sever any portion of Section 8 that it finds to be unenforceable.
8.4 Exceptions. Notwithstanding the foregoing: (i) any Claim based on Section 1.6 above, and (ii) any dispute involving a violation of the Communications Act of 1934, 47 U.S.C. § 605, the Digital Millennium Copyright Act, 17 U.S.C. § 1201, the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521, or any other statement or law governing theft of Service, may be decided only by a court of competent jurisdiction.
9. WARNING AGAINST PIRACY AND INFRINGEMENT
It is a violation of various U.S. federal and state laws to receive any Services, or any portion of such Services, without paying for them. The penalties for violating such laws can include imprisonment and civil damage awards of up to $110,000 per violation.
Title 47, Section 605(e)4, United States Code (U.S.C.) makes it a federal crime to modify Equipment to receive encrypted (scrambled) television programming without payment of required subscriptions. Conviction can result in a fine of up to $500,000 and imprisonment for five years, or both. Any person who procures Equipment that has been so modified is an accessory to that offense and may be punishable in the same manner. Investigative authority for violations lies with the Federal Bureau of Investigation. Reverse engineering or disassembly is prohibited.
10.1 Notice. Notices to you will be deemed given when deposited in the U.S. Mail and addressed to you at your last known address, hand delivered to you or your place of residence, or sent electronically via email. Mailed notices may be included in our statements to you. We may also provide notice to you by email or telephone, which will be deemed given when a message is left with you or someone answering the telephone at your residence. Your notices to us will be deemed given when we receive them at the address or telephone number set forth on the first page of this Agreement.
10.2 Physical Address/Change of Address . When setting up your Home2US account, you agree to provide us with the physical street address where your Equipment will be located and your Services will be provided. A post office box does not constitute a physical address and is not sufficient to meet this requirement. You agree to give us prompt notice of your change of name, mailing address, physical address where your Equipment is located, and telephone number. You may do this by notifying our Customer Service Center by telephone or in writing at the phone number or mailing or e-mail address set forth in the first paragraph of this Agreement.
10.3 Applicable Law. The interpretation and enforcement of this Agreement shall be governed by the rules and regulations of the Federal Communications Commission, other applicable federal laws, and the laws of the state and local area where Service is provided to you. This Agreement is subject to modification if required by such laws. Notwithstanding the foregoing, Section 8 shall be governed by the Federal Arbitration Act.
10.4 Satellite Facilities. The Customer acknowledges that the satellite facilities used by Home2US in the provision of the programming may change from time to time. The Customer understands that each time there is a change in the satellite facilities, realignment or relocation of the receiving dish may be required.
10.5 Assignment of Account. We may assign your account or this Agreement and all rights and/or obligations hereunder to any third party without notice for any purpose, including, without limitation, collection of unpaid amounts, in the event of an acquisition, corporate reorganization, merger or sale of substantially all of HOME2US'S assets to another entity. You hereby consent to such assignment. You must continue making all required payments to us in accordance with your billing statement, unless notified otherwise.
10.6 Third-Party Billing Agents. We may enter into relationships with third parties to provide billing and other services on our behalf, in which case the terms and conditions of this Agreement shall apply to such third parties as applicable under the circumstances. Additional terms and conditions imposed by our third-party billing agents may apply. For example (and without limitation), late fees imposed by our third-party billing agents may be administered according to our third-party billing agent's billing procedures and applicable state tariffs and regulations; our third-party billing agents may require you to pay all past due charges for Services, a restart Fee, and/or a prepayment before we reconnect your Services. Partial payments on third-party billing agent bills may be applied to the balance due for other services billed on your third-party billing agent bill according to the third-party billing agent's billing procedures and applicable state statutes and regulations. Contact your third-party billing agent for details. Failure to pay all or any part of your third-party billing agent bill may result in disconnection of Services.
10.7 Other. This Agreement and any activation, programming, or other service commitment agreement that you entered into in connection with obtaining Receiving Equipment constitute our entire agreement. No salesperson or other representative is authorized to change it. If any provision is declared by a competent authority to be invalid, that provision will be deleted or modified to the extent necessary, and the rest of the Agreement will remain enforceable. The terms of this Agreement that expressly or by their nature survive termination shall continue thereafter until fully performed.