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Help Center

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FAQs

Please refer to our Frequently Asked Questions
Select a category to get started. If you have a question that is not listed, please email us.

General Information
Do I need a credit card to subscribe to Home2US ?
What do I need to receive service?
What is a smartcard?
How do I order service?
How long will it take to receive the equipment?
Can I receive Home2US programming on more than one television set in my home?
Can I purchase additional receivers / smartcards?
I found an error on your Website. Who should I notify?
How do I disconnect my service?
How do I ensure the best signal quality?
Does Home2US service Canada?
My Homeowners Association is not allowing me to install an antenna.What can I do?
How will the installation be done?
Billing
What if I want a monthly statement mailed to me?
Will I be charged if my credit card or check is refused by your bank?
Is there a fee for canceling service?
Which forms of payment are accepted?
Installation
How can I find out if I have a clear line- of- sight to your satellite?
Where will the satellite antenna be installed?
I live in an apartment.Is there any restrictions?
How is the installation done? (Self- vs. Professional)?
Troubleshooting
Check the connection.
Reset your receiver (2 part).
Check signal strength.
Check connection to the satellite.
Additional technical FAQs
There are trees in the line- of- sight.
You can’t see the newly added channel.
Its early spring / fall and the picture gets fuzzy.
 
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