FAQs | home2us

FAQs

Please refer to our Frequently Asked Questions
Select a category to get started. If you have a question that is not listed, please email us.

General Information

Do I need a credit card to subscribe to Home2US ?

What do I need to receive service?

What is a smartcard?

How do I order service?

How long will it take to receive the equipment?

Can I receive Home2US programming on more than one television set in my home?

Can I purchase additional receivers / smartcards?

I found an error on your Website. Who should I notify?

How do I disconnect my service?

How do I ensure the best signal quality?

Does Home2US service Canada?

My Homeowners Association is not allowing me to install an antenna.What can I do?

How will the installation be done?

Billing

What if I want a monthly statement mailed to me?

Will I be charged if my credit card or check is refused by your bank?

Is there a fee for canceling service?

Which forms of payment are accepted?

Installation

How can I find out if I have a clear line- of- sight to your satellite?

Where will the satellite antenna be installed?

I live in an apartment.Is there any restrictions?

How is the installation done? (Self- vs. Professional)?

Troubleshooting

Check the connection.

Reset your receiver (2 part).

Check signal strength.

Check connection to the satellite.

Additional technical FAQs

There are trees in the line- of- sight.

You can’t see the newly added channel.

Its early spring / fall and the picture gets fuzzy.

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