BVN North & South America English

 

Change of frequency for BVN viewers in the US, Canada, Central and South America.
 

Important: this information is destined only for BVN viewers and VRT Radio 1 listeners in the US, Canada and South America.

Since January 2, 2015  the frequency and symbol rate of BVN via the Eutelsat 113 West A satellite (formerly known as SatMex 6) has been changed. All other parameters like polarization, FEC etc., as well as the satellite remain the same.

Most direct to home receivers and professional IRD's from cable companies have lost the signal of BVN because of this. To solve this problem here are some steps to receive BVN again.

Technical reception data:

New Frequency:                              12089 MHz (or 12.089 GHz)
New Symbol Rate:                           11.719 Msps
FEC (unchanged):                            3/4 
Polarization (unchanged):               Horizontal 
Satellite (unchanged):                     Eutelsat 113 West A (formerly known as SatMex 6)
Orbital position (unchanged):         113 degrees West

Instructions

Make sure your receiver is put on automatic reception and with "network search ON"

Power down your receiver for a minute and start it up again by unplugging the mains and/or the switch on the back side. If you still cannot receive BVN after this make an automatic search again, normally BVN should be found again. Another way is to change the current technical parameters of the transponder and do a new manual scan of the new transponder.

You can also consult your receiver's manual or this

  • Rescan Instructions guide 

    •  

    If you need help adjusting your receiver please seek assistance from a local satellite installer or contact Home2US. This company, located in the east of the USA, has a helpdesk and a network of installers. The helpdesk is available on workdays from 9.00 a.m. ET - 5.00 p.m. ET on telephone number 1-888-312-2182. If the helpdesk is closed, you can leave a message.

    You can also send a message tocustomercare@home2us.com or using thecontact form:http://home2us.com/b2c/contact

     

    Unfortunately, the satellite operator did not inform us about this change of reception. Therefore, we couldn’t inform the BVN viewers in good time. We are sorry for this inconvenience.