Check the connection.

Unplug the receiver's power cord from the wall, wait 30 seconds and plug the receiver back in. Did anything happen? If not, try unplugging the co-ax cable that connects the receiver to the wall. Plug it in again. Are you now getting a signal?

There could also be a problem with the antenna. It's possible the co-ax could have shorted out or become severed between the antenna and the receiver. A technician will have to find and repair this type of problem.

Reset your receiver (2 part).

a) If your receiver is not working properly, try holding down the POWER button on the front of your receiver for 5 to 8 seconds. This will force the receiver to reset itself.

b) Unplug the receiver for 30 seconds, then plug it back in.

Check signal strength

You can check the actual strength of the signal on your “Options” menu.

Go to “Change System Settings.” Next, click on “Change Installation Settings” and then “Tune-in Satellite Signal.”

You'll see a bar graph from 0 to 99 showing how strong the signal is. In the box beside the graph is the number. You will notice it fluctuating four or five points in either direction. This is normal. It's the result of atmospheric conditions.

Check connection to the satellite.

Unplug the receiver's power cord from the wall, wait 30 seconds, and plug the receiver back in. Did anything happen? If not, try unplugging the co-ax cable that connects the receiver to the wall. Plug it in again. Are you getting a signal?